Customer Satisfaction Center

Your satisfaction is out primary duty!

We offer services through our Customer Satisfaction Center for the opinions, suggestions and complaints of our valued customers. We will evaluate your messages and inform you as soon as possible.


Contact Details

Our Customer Satisfaction Center offers service between 09:00 – 18:00 on weekdays. If you encounter any problem or fraudulence, you must contact our Call Center and inform us.


As per the relevant regulations in Labor Law No: 4857 and Turkish Commercial Law No: 6012, it is mandatory to apply mediation for the disputes arising between parties as a cause of action. You can use e-mail address for the mediation applications in which our bank is a party.
Note: We will make a come-back for the applications to be made within the scope of authorized mediator.

PBAT (TKBB) Retail Customer Arbitration Committee